1. Introduction
Thank you for supporting Noor o Namak Foundation. Your donations help us carry out humanitarian, charitable, and community development initiatives. This policy explains the terms under which donations are accepted and the circumstances under which refunds may be issued.
By making a donation through our website, you agree to the terms described in this policy.
2. Voluntary Contributions
All donations made to Noor o Namak Foundation are voluntary charitable contributions intended to support our mission and activities. Donors understand that their contributions are made freely and without expectation of goods or services in return.
3. Authorized Payment
By completing a donation transaction, you confirm that:
- You are the authorized holder of the payment method used.
- The information provided during the donation process is accurate and complete.
- You authorize Noor o Namak Foundation to charge the selected donation amount to your payment method.
Payments are processed securely through our third-party payment processing partners.
4. Use of Donations
Donations received by Noor o Namak Foundation may be used to support:
- Humanitarian relief efforts
- Community development programs
- Education and outreach initiatives
- Operational and administrative costs required to sustain the organization
- Expansion of current and future charitable programs
Funds are allocated at the discretion of the organization in order to best fulfill our mission.
5. Refund Policy
As donations are charitable contributions that are directed to our programs shortly after receipt, donations are non-refundable.
However, Noor o Namak Foundation may consider refund requests in the following circumstances:
- Duplicate donations made in error
- Evidence of unauthorized fraud, using your payment method (subject to review and verification with your bank and/or card company)
If you believe a donation was made in error, please contact us within 7 days of the transaction date. After 7 days, no refund requests will be considered.
Refund requests should be sent to:
Email: support@nooronamak.org
If a refund is approved, it will be issued to the original payment method used for the donation.
6. Chargebacks and Payment Disputes
We encourage donors to contact us directly if there are any concerns regarding a donation.
Initiating a chargeback with your bank or card provider without first contacting Noor o Namak Foundation may delay the resolution process and require additional verification.
Our organization reserves the right to provide transaction documentation to our payment processor and card networks in order to respond to disputes.
7. Fraud Prevention and Security
To protect our donors and maintain the integrity of our donation system, Noor o Namak Foundation may:
- Review or verify suspicious transactions
- Request additional information to confirm a donor’s identity
- Decline or refund payments that appear fraudulent or unauthorized
- Restrict donations from certain sources if necessary
These measures are implemented to protect both donors and the organization.
8. Privacy and Data Protection
We respect donor privacy and are committed to protecting personal information. Payment details are securely processed by our third-party payment processors and are not stored on our servers.
Any personal information collected during the donation process is used solely for donation processing, communication, and record-keeping purposes.
9. Acceptance of Terms
By making a donation through our website, you acknowledge that you have read, understood, and agreed to these Donation Terms and Refund Policy.
10. Contact Information
If you have questions regarding this policy or your donation, please contact us:
Noor o Namak Foundation
Email: support@nooronamak.org